I'm having an issue with the stability of this program. Glitches and the like have been plaguing me since I got it... now my timeline is absent. I have posted the video online, as prescribed in a previous thread. Can you help?
I purchased this software with the intent of streamlining my process, but the time involved in troubleshooting issues has continued to grow. Not impressed... 8(
Please let me know what more I need to do to allow access to the file. It's saved on my cloud as 'Ouija Board'.
One Minute History
I have tried all of the resolutions.
Enlarging images to reduce zoom - No luck
Copy and pasting - The timeline reappeared prior to resaving but then would disappear in all cases.
Looking for corrupt files - No luck
I have uploaded all versions to the cloud... version 2, 3 and 4. Can you please help?
I can confirm that your query has been converted into support ticket #25048.
Can you please update this ticket with you computer type (Mac or Pc) current VideoScribe software version you're using?
Dose this issue occur if you create a new scribe and save?
If so, can you save this to the cloud also and we can have a look at this for you.