No puedo descargar el video :(

  • He intentado descargar el video, publicarlo en facebook y en youtube y no me deja 
    Estoy usando la prueba gratis y no he podido descargarlo, de verdad es muy urgente 

    2 people have this question
  • Hi,
    1) Please save your project to the cloud folder if you would like customer support to look at it. You can also click "YOUR TICKETS" at the top of this page and raise a new support ticket to contact customer support directly.

    2) If you would like help from other videoscribe users, please save your project as a ".scribe" file and attach it here.

    -Mike (videoscribe user)


  • no puedo descargar el video en la version gratuita porfavor

  • Hi Sheyla,

    Downloading videos is limited to those with a full subscription but you can publish your project to YouTube, Facebook or PowerPoint on the Free Trial and share you work that way. 

    To find out how to do this we have a handy short tutorial - How to share your scribe - video.

  • Necesito ayuda urgente, por favor. 

    No puedo subir al vídeo a YouTube ni a Facebook. Estoy en la versión gratuita. 

    No me parece justo que dejen hacer todo un vídeo para que uno no pueda descargarlo.

  • You can publish to YouTube, Facebook or PowerPoint on the Free Trial. I will post some useful links below on how to do these things so you can check against what you have done. Also some common issues and fixes.


    Tutorial 5 - Publish to video or social media

    Common issues with YouTube

    Common issues with Facebook


    Also please bear in mind that the upload is a 3 stage process, first you sign in, then video is made and finally your video is uploaded. If you press the X at any point this will cancel the upload. You will see a "Congratulations, your video has been uploaded" when it's uploaded. Only click the ticks, if you click a X it stops the process.


    If you are still having problems after that please log a support ticket (via the 'Your Tickets' link at the top of the page) and it would be useful to know at which stage the process is failing? Are you getting as far as putting your YouTube/Facebook password in? Is it failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.

  • En la versión gratuita pude descargar el video con la marca de agua. ahora que pague la version pro, llega hasta el final de la reproducción pero no me descarga el video, ¿que puedo hacer?

  • You'll need to render the video again to remove the watermark.

    If you have issues, raise a ticket with the support team

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