White Screen after logging in

  •  After I put in my email and password the first time, it just reloads the login screen. I submit my email and password a second time and it starts loading but then gives me a white screen. I've updated my java and reset the system and still just a white screen inside the window.


    Ideas?


    1 person has this question
  •  google search results:
    http://help.videoscribe.co/support/discussions/topics/1000042224
    http://help.sparkol.com/support/discussions/topics/1000023735


    also it's possible that there is a problem with the login server or something like that.


    -Mike (videoscribe user)

  • YOU NEED TO CLEAR THE CACHE FROM THE DIRECTORY "C:\Users\'UserName'\AppData\Roaming\VideoScribeDesktop\Local Store\Library\Caches" WHEN YOU GET TO THIS FOLDER THERE ARE LOTS OF FILES AND FOLDERS JUST SELECT ALL (CTRL+A) AND DELETE (SHIFT+DEL).


    THE 'AppData' FOLDER MAY NOT BE VISIBLE BY DEFAULT. SO IN ORDER TO SEE IT YOU NEED TO TURN ON HIDDEN FOLDERS ON WINDOWS EXPLORER.

  • Actually, after some time in videoscribe cache, some bug files generated so you have to delete those files.

    # For Windows User

    run following link into your pc

    C:\Users\your pc name\AppData\Roaming\VideoScribeDesktop\Local Store\Library\Caches

    In this folder "Caches" select all files then press delete button that's it problem solved. Now run videoscribe.

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