drawing bought, not received

  • Hi Dear Videoscribe,

    this morning I bought a drawing, but in the process of buying I got a notification that something went wrong. However, I did receive a payment confirmation. What are the steps I can take? It was a drawing of almost 10 euro, so it is worth to know how I will get my drawing or my payment.

    best regards, Juul

  • Hi,
    You should probably Raise a Support Ticket  to contact customer support directly, and explain what you wrote here. Maybe they can just give you a credit or add the image to an online saved scribe for you or something.

    -Mike (videoscribe user)


     

  • thank you! will do!

  • Hi Juul,


    I have replied to your support ticket.

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