I am new here. I wanted to use the library to add images to the canvas but each time I click on the button "Browse the base library" (the one that looks like a Roman temple) nothing happens even though I am connected to the Internet.
Does anyone know what I am doing wrong or how this can be fixed?
Thank you and regards,
We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues
We've had a quick look at this and it appears there is an issue the first time you log-in and load VideoScribe with the folders showing. You can still search though and the images show. So there are 2 workarounds to this at the moment:
1 - Close VideoScribe and re-open it - All should then be OK
2 - Use search to find images rather than browsing the folders
We'll have a look at what might be causing the original loading issue and get a fix out ASAP
Sparkol Support Team
Mariah, I have replied to the support ticket you logged already
even i have the same problem.i have raised my ticket
Sir, I am also facing same problem online libraries are not available even having internet connection. Please resolve it.Thanking you.
I have the same problem on an iPad Air Gen 3, latest IOS (13.X)
Reinstall did not help.
Message is: "Internet connection lost, online libraries are not available".
I am definitely connected to the internet. This problem is not new, I am having this for quite a while now.