Can't get paid version after payment. Just trial version
Can't get paid version after payment. Just trial version
M
Michael Whitcomb
On
Tue, 22 May, 2018 at 8:02 PM
I paid the subscription then made a videoscribe. When I tried to download it, it said I was still in the trial version. How do I get full use of the paid version?
2 people have this question
Matthew Cook
On
Wed, 23 May, 2018 at 2:04 PM
If you had the VideoScribe software open when you upgraded your account, you need to save your work close the software, open it again and the upgrade will be recognised when you log back in.
I paid the subscription then made a videoscribe. When I tried to download it, it said I was still in the trial version. How do I get full use of the paid version?
2 people have this question
If you had the VideoScribe software open when you upgraded your account, you need to save your work close the software, open it again and the upgrade will be recognised when you log back in.
Hi Li,
I have responded to your support ticket regarding this. Please check your email for further information.