Images shift (or increase or decrease in size) slightly after saving or closing Videscribe

  • Here is a problem that pops up occasionally but gets very frustrating (I haven't seen a similar post, but it may exist).

    For fairly intricate scenes, that may involve multiple layers, and creating an eraser look where layers have to line up just right, after a save and closing the VS app, when I reopen the video, things will sometimes shift or an image may increase or decrease in size slightly. But just enough of a shift to destroy the effect, or show pieces of underlying images.

    Why is this? How can I guard against this happening?

    It results in sending clients work that doesn't look right (and then I look bad), or hours of extra work for me to recheck and fix.

    Thanks for your response,


  • Hi Karl,

    I've not seen this problem before either. The best thing to do will be to save a copy of the scribe to your online directory, open a support ticket and let us know the name of the scribe in the ticket.

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