Free Trial is not launching after install on Mac

  • Hi, 


    I just downloaded the free trial from Videoscribe and installed it.  When I launch the app, I can put in my username and password, but then it just goes to a blank screen and the app never launches.  Help please.


    Thanks


  •  Based on previous threads:

    1) make sure that you install adobe Air

    2) raise a support ticket to contact customer

    3) if you think the problem is a bug in the newest version, uninstall the new version of videoscribe and install an older one from the downloads page

  •  I don't see a downloads page.  Can you please post the URL for that?


    Also - the requirements for running the app does not call out Adobe Air.  Why do I have to install another 3rd party app just to get this one to run?


    Thanks

  • If you're having issues installing, raise a support ticket so the team can assist. 

  • same problem happens wth me. 

  • same here - very disappointed have been trying for so long now to start my work?


  • (to find the downloads, click the ACCOUNT link then login and click the "DOWNLOADS" button. On the downloads page, scroll down to the "previous versions" section.)


    link: https://help.videoscribe.co/support/solutions/articles/1000033628-download-and-install-videoscribe-mac


    -Mike (videoscribe user)

  • Please uninstall and download this version 3.4.

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