Export video but not found

  • Hello,
    I have a paid account and I can't find the video after I export it. The file does not appear anywhere.
    Can you help me please.


  •  If you used any periods, tabs or underscores or other special characters in the file name, that might cause a problem. (publish it again with only alphanumeric characters in the file name.)

    Otherwise  you should probably save your project to the cloud and raise a support ticket.

    Or save it as a .scribe file and attach it here to ask the community for help.

    -Mike (videoscribe user)

  •  Thanks Mike,

    The name of the file is Bio.mov  or .avi. I trail to export in .ppt

    I dont found the file on my Desktop. ..

    I attache my file

    (834 KB)
  •  Thanks Mike,

    I attache my file .scribe. I try to export in .mov .avi. or .ppt

    I have always the same problem. The file don't exist.

    (834 KB)
  • Are you using the latest version of VideoScribe 3.6.1169? If not, please upgrade

    Here is a rendered copy of your project:


    Let me know when you downloaded it so I can remove the link. 

    If the issue persists with other projects, please raise a ticket with the support team so they can further assist. 

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