Hello,
I can't produce a video without having the videoscribe watermark in the end ... I have the paid version ... how can I produce a video without this watermark? thank you very much
sebastian
M
Mike Metcalf
On
Thu, 1 Apr, 2021 at 10:19 PM
If you are paying for a PRO subscription, close videoscribe and then log back in with the username and password of the account that you upgraded to pro.
If you are using the mobile app, I think there is an in-app purchase to remove the watermark, but I am not sure
If you are paying for an EDU subscription, you can't remove the watermark, because reduced price of educational subscriptions comes with some limitations and restrictions.
Hello, I can't produce a video without having the videoscribe watermark in the end ... I have the paid version ... how can I produce a video without this watermark? thank you very much sebastian
If you are paying for a PRO subscription, close videoscribe and then log back in with the username and password of the account that you upgraded to pro.
If you are using the mobile app, I think there is an in-app purchase to remove the watermark, but I am not sure
If you are paying for an EDU subscription, you can't remove the watermark, because reduced price of educational subscriptions comes with some limitations and restrictions.
related link:https://help.videoscribe.co/support/solutions/articles/1000033687-compare-videoscribe-licence-features
If you want to talk to customer support, you should raise a ticket soon. They work weekdays during regular UK business hours
-Mike (videoscribe user)