I can't produce a video without having the videoscribe watermark in the end ... I have the paid version ... how can I produce a video without this watermark? thank you very much
If you are paying for a PRO subscription, close videoscribe and then log back in with the username and password of the account that you upgraded to pro.
If you are using the mobile app, I think there is an in-app purchase to remove the watermark, but I am not sure
If you are paying for an EDU subscription, you can't remove the watermark, because reduced price of educational subscriptions comes with some limitations and restrictions.
If you want to talk to customer support, you should raise a ticket soon. They work weekdays during regular UK business hours
-Mike (videoscribe user)