I tried to save as a new file, save online and export to a scribe file, and import again. Nothing works. Any ideas?
D
Derek Fitch
On
Fri, 6 Mar, 2015 at 9:46 AM
Are there many images etc within your scribe ? If there are many or large images or lots of text it may mean you need to select a lower setting for the file size or even consider removing some over large files. Something IK have done with success is to turn off anything else on my computer when I publish any scribe and on a couple of occasions simply by saving the scribe and rebooting the scribe publishes first time - why ? I have not got a clue
S
Sigalit Gueta
On
Fri, 6 Mar, 2015 at 10:09 AM
HI
I don't want to publish the file, as you can see in the picture, the control bar is missing. I can't work on my scribe
M
Mike Metcalf
On
Fri, 6 Mar, 2015 at 4:00 PM
As Derek mentioned, other threads indicate that this problem with the thumbnails disappearing from the timeline may be caused by: 1) excessive memory usage (possibly resulting from huge image file sizes or excessive camera settings or 2) a corrupt image somewhere in the timeline (probably resulting from number 1)
A) You could try selecting the last few images and deleting them and then saving and restarting. B)
You could try selecting all images copying them,closing the scribe,
creating a new scribe and pasting them into the new scribe C) You
could try exporting the scribe and then importing it (With version1
this would sometimes identify corrupt images , I assume it works the
same with version 2)
You can save the scribe online and tell support the name of it if you want them to look at it.
I tried to save as a new file, save online and export to a scribe file, and import again. Nothing works. Any ideas?
If there are many or large images or lots of text it may mean you need to select a lower setting for the file size or even consider removing some over large files.
Something IK have done with success is to turn off anything else on my computer when I publish any scribe and on a couple of occasions simply by saving the scribe and rebooting the scribe publishes first time - why ? I have not got a clue
HII don't want to publish the file, as you can see in the picture, the control bar is missing. I can't work on my scribe
As Derek mentioned, other threads indicate that this problem with the thumbnails disappearing from the timeline may be caused by:
1) excessive memory usage (possibly resulting from huge image file sizes or excessive camera settings or
2) a corrupt image somewhere in the timeline (probably resulting from number 1)
A) You could try selecting the last few images and deleting them and then saving and restarting.
B) You could try selecting all images copying them,closing the scribe, creating a new scribe and pasting them into the new scribe
C) You could try exporting the scribe and then importing it (With version1 this would sometimes identify corrupt images , I assume it works the same with version 2)
You can save the scribe online and tell support the name of it if you want them to look at it.
related thread: http://help.videoscribe.co/support/discussions/topics/1000053421
-Mike (videoscribe user)
Thanks a lot! The Copy paste solution works