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That login information didn't work. Please try again.

Hello, I am having some problemon my free trial in VideoScribe. It is "That login information didn't work. Please try again." what should I do?


1 person has this question

Hello Elsa,


Is it just the application you are having issues with? Can you log-into your web account OK? 

If you can I would try resetting your password to see if thaty sync's things up for you. If you can log-in online you can do this via https://www.videoscribe.co/Login/Profile?s=det and if not use https://www.sparkol.com/Forgotten-Password.


Regards

Barry

 You need a Sparkol PRO account to use VideoScribe. You can only take advantage of the trial once.

Hello, I am having some problemon my free trial in VideoScribe. You need a Sparkol PRO account to use VideoScribe. You can only take advantage of the trial once." what should I do?

 

Ramlahdani, you started your trial on the 18th and it lasts for 7 days so you have used your trial and will need to purchase a subscription to access VideoScribe.

why You need a Sparkol PRO account to use VideoScribe. You can only take advantage of the trial once." what should I do?

 

If anyone has already used a free trial on that computer, or if you have already used a free trial with that email address, you cannot use another free trial on the same device or with the same email.


After using a free trial once, you will need a paid subscription to continue using videoscribe.



Hello, 


i have the same problem,  i understand than i must pay but i just dont want to loose the work i did,    how can i continue or pay, without loosing my work ?  please :(


Your work remains where you saved it and will be available in the same place when you upgrade your account.


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