Change your billing address or payment details

This article will show you how to update your billing information on the VideoScribe website

Log into your account page on the VideoScribe website. 

Change your billing address

1. Select the menu icon (three dots) on the corner of the subscription card and select ‘Update address’. You will be redirected to the ‘VideoScribe subscriptions and billing’ page. 

2. Select the ‘Account Details and Payment Methods’ tab and scroll down to ‘Your Profile’. 
3. Select the ‘Edit’ button and enter your address information. Select ‘Save’ to update your information. 

Change your payment method  

1. Click on the 'Edit payment method' button on the subscription card. You will be redirected to the ‘VideoScribe subscriptions and billing’ page. 

2. In the ‘Subscriptions’ tab, select the ‘Manage’ button and ‘Update payment method’.
3. Click the ‘Add Payment Method’ button, pick a payment type, and follow the instructions to add your new details.

To remove an existing payment method, select the ‘Account Details and Payment Methods’ tab and click the ‘Manage’ button next to those payment details and select ‘Remove’.