Help
Account
Your tickets
Login to help
Enter your search term here...
Search
Instant Answers
Community
VideoScribe
Instant answers
Solutions to common issues
Installation and login
Installation and login
To use offline mode, you must first log in online with ‘Remember Me’ selected
Version Error message displayed on startup
You need a Sparkol PRO account to use VideoScribe. You can only take advantage of the trial once
Your account has been temporarily locked
Sparkol VideoScribe cannot be installed on 64-bit Windows versions
VideoScribe won't install – A DLL required to complete (PC)
'Unidentified developer' message when installing videoScribe on a Mac
VideoScribe says to install Adobe Air
Blank screen displayed when logging in to VideoScribe