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Writes an error: To use offline mode you must first log in online on this device.

 Downloaded trial version. The program VideoScribe does not start. Writes an error: To use offline mode you must first log in online on this device.I online. 100 times checked. All the same writes this error.

That's no problem, that error is caused by either a bad internet connection or a setting on your PC not allowing VideoScribe to connect and check your account. How to fix this is covered in our help pages are and here's a link to that article - VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears. If you follow the steps there that should sort things out.

Also try ticking the 'Remember Me' box as this will allow you to log-in offline once you have made a connection while online once.

the same stuff happens to me. i checked my antivirus firewall, and videoscribe is accessing internet just fine. i can see it sending and receiving data. i just can't access the software, and that's it.


so of course, that's not a problem, right? 

It's not a problem in a lot of cases as the settings in that help page sort it out but if you have matched those settings we will need to take a closer look at the issue in your case. I've logged a support ticket for you so we can do that.

I have the same problem!

If you have matched the settings in the linked article (linked again below) then we would need to take a closer look at your specific set-up. In which case could you please log a ticket with support and detail your settings and what off this article you have tried so far. 

VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears.


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