Support : VideoScribe

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Making SVG Images Draw Well (2017 update)

QUESTION: What is the best way to make SVG images that draw properly in VideoScribe? ANSWER: I believe the tips below will help you get the best results with the fewest problems (such as improperly drawn images, visual glitches, interface and timeline problems, slow downs, freezing, crashing or failure to save, load, or render). Some terms or phrasing used in this thread may be slightly different among various versions of inkscape or illustrator. TIP 0) If you want the simplest method for making SVG images for VideoScribe, here it is: - Use inkscape or Illustrator. If you use other programs you will probably have unexpected results. - Use the pen tool or the pencil tool to create BASIC stroked paths with no styles, no masks, no paintbrush tool, no calligraphy pen, no effects of any kind. - If you use the pen tool, please click&drag when you create each point (instead of just clicking) so that the control handles for each point will be extended and the paths will draw more smoothly. - Delete any extra layers or other parts that will not be drawn (instead of just hiding them) before you save your SVG for videoscribe. - If you use a version of inkscape or Illustrator created after 2012, see TIP 7 later in this thread for information about the best save settings to prevent glitches. - Use "SAVE AS... SVG". Don't "Export for web". That's all you really need to know if you want to keep it simple! (Continue reading for more complex techniques) -Mike (videoscribe user)

What templates would you like to see?

Hello VideoScribers! A little reveal about a new feature dropping soon in v3.4 of VideoScribe. We are making templates of various styles, designs and on a range of subjects. They will be aimed at different levels of VideoScribe technical ability and showcase a whole host of techniques to make a great video. So it doesn't matter if you are a beginner or a seasoned pro there will be something that will interest you. We will be building on the initial template set and, as always, we value your input. Please let us know what templates would be useful to you and we'll see what our creative team can do. We look forward to hearing from you. Barry Support Manager @ Sparkol

Publishing videos to YouTube

YouTube have made some changes in the way you 'Allow' permissions to publish to your channel. Because of this when some users have advised that they are unable to click on the any of the buttons or links displayed on this screen including the blue 'Allow' button permitting you to proceed with the upload process. You can press 'Esc' to back and exit this screen. Cause We are currently investigating this issue, however, this likely relates to a change in communication to the YouTube server, other features of the Videoscribe software will still work as expected. Resolution Whilst we are resolving this issue, we recommend downloading your scribe project as a .MOV video file. You can then upload this to YouTube manually without any issue. Please see the steps on how to download your video from our instant answer on Publishing Scribes below. Create a video file that will be saved locally on your computer. Step 1. Click on ‘Download Video’ (G). Step 2. Choose the settings for the video you are creating: - Format (H) is the type of video file (Quicktime MOV is the default). The other video options are AVI and WMV. You can also choose to create either a JPG or PNG image sequence. The PNG option is created with a transparent background for use in other video editing software. Downloading in MP4 format is available for scribes published to Sho.co (see Option 2). Free Trial users are limited to Quicktime MOV or Windows WMV only. - Size (I) is the resolution of your video. 360 is the lowest and our default size. 1080 (Full HD) is the highest resolution option. Free Trial users are limited to 360 and 640 resolution only. - Frame Rate (J) is the number of frames per second within the video. Free Trial users are limited to 15 and 20 FPS. - Name your project (K). - Choose the save location by clicking in this box (L) to open an explorer window (Windows) or Finder window (Mac). - Click the tick (M) to proceed. Step 3. You will see a progress bar while your video is created (N).