---
title: Changing your email address
description: This article will explain how to change your account email address
---

[Skip to content](https://help.videoscribe.co/knowledge/change-email-address#main-content)

[Raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en)

[![VSD\_LOGO\_SMALL](https://help.videoscribe.co/hs-fs/hubfs/VSD_LOGO_SMALL.webp?width=200&height=42&name=VSD_LOGO_SMALL.webp)](https://www.videoscribe.co/)

- [Home](https://www.videoscribe.co/en/)
- [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
- [Pricing](https://www.videoscribe.co/en/pricing/)
- [Blog](https://blog.videoscribe.co/)
- [About](https://www.videoscribe.co/en/about/)
- [Help](https://support.sparkol.com/knowledge)
- [Login](https://www.videoscribe.co/en/login/)
- [Try for free](https://www.videoscribe.co/en/free-trial/)

Open main navigation

Close main navigation

- [Home](https://www.videoscribe.co/en/)
- [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
- [Pricing](https://www.videoscribe.co/en/pricing/)
- [Blog](https://blog.videoscribe.co/)
- [About](https://www.videoscribe.co/en/about/)
- [Help](https://support.sparkol.com/knowledge)
- [Login](https://www.videoscribe.co/en/login/)
- [Try for free](https://www.videoscribe.co/en/free-trial/)
- [Raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new)

 Hey there! How can we help?

- There are no suggestions because the search field is empty.

1. [VideoScribe](https://help.videoscribe.co/knowledge?hsLang=en)
2. [Accounts & Billing](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en)
3. [Managing your account](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#managing-your-account)

# Changing your email address

## This article will explain how to change your account email address

If you wish to update the email address associated with your VideoScribe account, you will need to contact the Customer Success team. 

Please [raise a support ticket here](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en) and we'll be happy to make the change for you.

**Top tip:** To make things quick and easy, be sure to raise the ticket from your account's current email address and include the new email address you want us to change it to.![](https://help.videoscribe.co/hubfs/Knowledge%20Base%20Import/help.videoscribe.cosupportsolutionsarticles1000014298-change-email-addresshit.gif)

- [VideoScribe](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#main-content)

    - [VideoScribe tutorials](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#videoscribe-tutorials)
    - [How to access VideoScribe](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#how-to-access-videoscribe)
    - [Start a new project](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#start-a-new-project)
    - [Images, text and fonts](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#images-text-and-fonts)
    - [Animations and transitions](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#animations-and-transitions)
    - [Audio](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#audio)
    - [AI tools](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#ai-tools)
    - [Publishing](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#publishing)
    - [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#fix-a-problem)
- [Accounts & Billing](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#main-content)

    - [Managing your account](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#managing-your-account)
    - [Subscriptions and payments](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#subscriptions-and-payments)
    - [Business subscriptions](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#business-subscriptions)
    - [Partnering with Sparkol](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#partnering-with-sparkol)
- [VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#main-content)

    - [Switching to the new version](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#switching-to-the-new-version)
    - [VideoScribe Legacy tutorials](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#videoscribe-legacy-tutorials)
    - [How to access VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#how-to-access-videoscribe-legacy)
    - [Start a new project](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#start-a-new-project)
    - [Images, text and fonts](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#images-text-and-fonts)
    - [Animations and transitions](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#animations-and-transitions)
    - [Audio](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#audio)
    - [Saving your scribe](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#saving-your-scribe)
    - [Publishing](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#publishing)
    - [Tips and techniques](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#tips-and-techniques)
    - [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#fix-a-problem)

- Company 
    - [About us](https://www.videoscribe.co/en/about/)
    - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
    - [Help and Support](https://help.videoscribe.co/knowledge)
    - [Pricing](https://www.videoscribe.co/en/pricing/)
    - [VideoScribe Legacy](https://www.videoscribe.co/videoscribe-legacy)
    - [Security](https://www.videoscribe.co/en/security/)
    - [VideoScribe by Sparkol](https://www.videoscribe.co/en/who-is-sparkol/)
- Partners 
    - [Affiliates](https://ui.awin.com/merchant-profile-terms/18708)
    - [Resellers](https://www.videoscribe.co/en/resellers/)
- Legals 
    - [Terms of use](http://www.sparkol.com/legal)
    - [Privacy policy](https://www.sparkol.com/privacy)
    - [Cookies](https://www.sparkol.com/cookies)
- Inspiration 
    - [Templates](https://www.videoscribe.co/en/templates/)
    - [Our blog](https://blog.videoscribe.co/)
    - [Academy](https://www.videoscribe.co/en/our-academy/)

[![Sparkol logo white](https://help.videoscribe.co/hs-fs/hubfs/Sparkol%20logo%20white.png?width=150&height=46&name=Sparkol%20logo%20white.png "Sparkol logo white")](https://www.sparkol.com)

© 2026 Sparkol Group | [The legal stuff](https://www.sparkol.com/en/Legal?__hstc=174690109.e81b74581590d7ec757bf8830ea9febd.1750923465415.1761217903465.1761218047176.1700&__hssc=174690109.6.1761218047176&__hsfp=631938017)