reCAPTCHA error on the VideoScribe site

This page explains how reCAPTCHA works and what to do if you get an error when trying to access the VideoScribe website

Please note: this article refers to reCAPTCHA issues on the VideoScribe website only. Please ensure you're trying to access the VideoScribe site by checking the URL contains ''.

VideoScribe is a user-friendly animation tool. We use reCAPTCHA on our pages where you are creating or amending VideoScribe account information. This is for your security, to prevent unauthorised access by malicious programs and bots.

reCAPTCHA analyzes interactions with the website to detect if they are made by a human or some form of automated abuse.

Sometimes, you may see a "failed reCAPTCHA check" error message while trying to create or amend your account. This means the website believes your actions may be those of a bot. Don't worry, it is programmed to be over-cautious for your security.

If you see this error there are a few things you can try

  • Refresh the page and try to complete the task again
  • Try a different internet browser to complete the task
  • If you receive this error consistently contact our Customer Success team who will be able to help complete the changes you need to make