My saved scribes are missing - VideoScribe for your browser

Don't panic! If you can't locate your project, here are a few quick checks to try first...

Check 1: Make sure you’re using the version of VideoScribe you created the project with. 

VideoScribe now comes in two versions:

  1. VideoScribe for your desktop
  2. VideoScribe for your browser

The projects you create are unique to each version. This means when you create a project in one version, it will not be compatible with the other. 

Check 2: Log out of VideoScribe and log back in:

  • Make sure that you are using the correct email address - this will often change when autofill or password entry programs/extensions are enabled in your browser

If reviewing these scenarios doesn't help you find your project, please contact our support team directly