--- title: Payment error message at checkout description: If you receive an error message whilst trying to purchase a subscription, this article can help… --- [Skip to content](https://help.videoscribe.co/knowledge/payment-error-message-at-checkout#main-content) [Raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en) [![VSD\_LOGO\_SMALL](https://help.videoscribe.co/hs-fs/hubfs/VSD_LOGO_SMALL.webp?width=200&height=42&name=VSD_LOGO_SMALL.webp)](https://www.videoscribe.co/) - [Home](https://www.videoscribe.co/en/) - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/) - [Pricing](https://www.videoscribe.co/en/pricing/) - [Blog](https://blog.videoscribe.co/) - [About](https://www.videoscribe.co/en/about/) - [Help](https://support.sparkol.com/knowledge) - [Login](https://www.videoscribe.co/en/login/) - [Try for free](https://www.videoscribe.co/en/free-trial/) Open main navigation Close main navigation - [Home](https://www.videoscribe.co/en/) - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/) - [Pricing](https://www.videoscribe.co/en/pricing/) - [Blog](https://blog.videoscribe.co/) - [About](https://www.videoscribe.co/en/about/) - [Help](https://support.sparkol.com/knowledge) - [Login](https://www.videoscribe.co/en/login/) - [Try for free](https://www.videoscribe.co/en/free-trial/) - [Raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new) Hey there! How can we help? - There are no suggestions because the search field is empty. 1. [VideoScribe](https://help.videoscribe.co/knowledge?hsLang=en) 2. [Accounts & Billing](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en) 3. [Subscriptions and payments](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#subscriptions-and-payments) # Payment error message at checkout ## If you receive an error message whilst trying to purchase a subscription, this article can help… A charge may be declined for a number of reasons. Below you will find the most common errors, details of what they mean and how they can be resolved. #### Credit card errors - **Your credit card was declined. Please try another card, or choose a different form of payment.** Your payment provider has declined the charge. Try a different form of payment or contact the issuing bank for more information. - **We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.** Your payment has declined. Please [raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en) and we will investigate the issue for you. - **Your credit card security code (CVC) is invalid.** Double-check the card’s CVC and try again with the correct CVC. #### PayPal errors - **An unexpected error occurred, and we are not currently able to accept payment.** The transaction exceeded the card limit and you should contact the bank that issues the card associated with the PayPal account. #### Amazon Pay errors - **An unexpected error occurred, and we are not currently able to accept payment.** The order amount is too high and you should try a form of payment other than Amazon Pay. #### Customers from India - **Your payment on Fastspring has been declined as it was non-compliant as per RBI guidelines.** The Reserve Bank of India has brought in a directive which requires additional approval for recurring transactions. You are purchasing a subscription with recurring payments. Please contact your bank to explain you are purchasing from *Sparkol* and ask them to approve an *international payment for a recurring subscription*. If you still cannot make the payment we would suggest you use an alternative payment method from another bank. **Still having problems:** If you are still unable to purchase a subscription after following the advice above please [contact us](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en). Please include the following information in your ticket: \- Which subscription are you looking to purchase? \- What payment methods have you tried? \- What error message are you receiving? (Please provide a screenshot) \- What country are you purchasing from? - [VideoScribe](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#main-content) - [VideoScribe tutorials](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#videoscribe-tutorials) - [How to access VideoScribe](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#how-to-access-videoscribe) - [Start a new project](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#start-a-new-project) - [Images, text and fonts](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#images-text-and-fonts) - [Animations and transitions](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#animations-and-transitions) - [Audio](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#audio) - [AI tools](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#ai-tools) - [Publishing](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#publishing) - [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#fix-a-problem) - [Accounts & Billing](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#main-content) - [Managing your account](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#managing-your-account) - [Subscriptions and payments](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#subscriptions-and-payments) - [Business subscriptions](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#business-subscriptions) - [Partnering with Sparkol](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#partnering-with-sparkol) - [VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#main-content) - [Switching to the new version](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#switching-to-the-new-version) - [VideoScribe Legacy tutorials](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#videoscribe-legacy-tutorials) - [How to access VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#how-to-access-videoscribe-legacy) - [Start a new project](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#start-a-new-project) - [Images, text and fonts](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#images-text-and-fonts) - [Animations and transitions](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#animations-and-transitions) - [Audio](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#audio) - [Saving your scribe](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#saving-your-scribe) - [Publishing](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#publishing) - [Tips and techniques](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#tips-and-techniques) - [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#fix-a-problem) - Company - [About us](https://www.videoscribe.co/en/about/) - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/) - [Help and Support](https://help.videoscribe.co/knowledge) - [Pricing](https://www.videoscribe.co/en/pricing/) - [VideoScribe Legacy](https://www.videoscribe.co/videoscribe-legacy) - [Security](https://www.videoscribe.co/en/security/) - [VideoScribe by Sparkol](https://www.videoscribe.co/en/who-is-sparkol/) - Partners - [Affiliates](https://ui.awin.com/merchant-profile-terms/18708) - [Resellers](https://www.videoscribe.co/en/resellers/) - Legals - [Terms of use](http://www.sparkol.com/legal) - [Privacy policy](https://www.sparkol.com/privacy) - [Cookies](https://www.sparkol.com/cookies) - Inspiration - [Templates](https://www.videoscribe.co/en/templates/) - [Our blog](https://blog.videoscribe.co/) - [Academy](https://www.videoscribe.co/en/our-academy/) [![Sparkol logo white](https://help.videoscribe.co/hs-fs/hubfs/Sparkol%20logo%20white.png?width=150&height=46&name=Sparkol%20logo%20white.png "Sparkol logo white")](https://www.sparkol.com) © 2026 Sparkol Group | [The legal stuff](https://www.sparkol.com/en/Legal?__hstc=174690109.e81b74581590d7ec757bf8830ea9febd.1750923465415.1761217903465.1761218047176.1700&__hssc=174690109.6.1761218047176&__hsfp=631938017)