Saved scribes are missing

Last updated 2019-07-28 15:09:35 +0100

There are a number of reasons that a saved scribe may appear to be missing when you open VideoScribe. It may be that you: 

1. Saved the scribe locally on a computer and are now using VideoScribe on a different computer

2. Saved the scribe locally using a PC with a specific user profile, and you are now logging into that PC with a different user profile

3. Saved the scribe to the online (cloud) directory and are looking for it in the local directory

4. Have created more than one Sparkol account and the scribes are stored in the online (cloud) directory on a different Sparkol account

5. Have saved your scribe by exporting it as .scribe file to your computer. If so, you will need to import it back into VideoScribe.

If reviewing these scenarios doesn't help you find your scribe, please contact our support team directly

Please note that a scribe file that you have deleted cannot be recovered.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.