---
title: VideoScribe Legacy says to install Adobe AIR
description: This article tells you what to do if you receive a message asking to install Adobe AIR when running VideoScribe Legacy for the first time
---

[Skip to content](https://help.videoscribe.co/knowledge/videoscribe-says-to-install-adobe-air#main-content)

[Raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en)

[![VSD\_LOGO\_SMALL](https://help.videoscribe.co/hs-fs/hubfs/VSD_LOGO_SMALL.webp?width=200&height=42&name=VSD_LOGO_SMALL.webp)](https://www.videoscribe.co/)

- [Home](https://www.videoscribe.co/en/)
- [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
- [Pricing](https://www.videoscribe.co/en/pricing/)
- [Blog](https://blog.videoscribe.co/)
- [About](https://www.videoscribe.co/en/about/)
- [Help](https://support.sparkol.com/knowledge)
- [Login](https://www.videoscribe.co/en/login/)
- [Try for free](https://www.videoscribe.co/en/free-trial/)

Open main navigation

Close main navigation

- [Home](https://www.videoscribe.co/en/)
- [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
- [Pricing](https://www.videoscribe.co/en/pricing/)
- [Blog](https://blog.videoscribe.co/)
- [About](https://www.videoscribe.co/en/about/)
- [Help](https://support.sparkol.com/knowledge)
- [Login](https://www.videoscribe.co/en/login/)
- [Try for free](https://www.videoscribe.co/en/free-trial/)
- [Raise a ticket](https://help.videoscribe.co/knowledge/kb-tickets/new)

 Hey there! How can we help?

- There are no suggestions because the search field is empty.

1. [VideoScribe](https://help.videoscribe.co/knowledge?hsLang=en)
2. [VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en)
3. [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#fix-a-problem)

# VideoScribe Legacy says to install Adobe AIR

## This article tells you what to do if you receive a message asking to install Adobe AIR when running VideoScribe Legacy for the first time

**Please note:** *VideoScribe Legacy* is the older version of our software. We continue to support it, but we recommend switching to the [latest version](https://www.videoscribe.co/app/) to enjoy the best features and performance.

Click here to read the article on [Accessing VideoScribe (latest version)](https://help.videoscribe.co/knowledge/accessing-videoscribe?hsLang=en).

![](https://help.videoscribe.co/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction11056126918originalytfyjIRVi2DiD298Z5EzmDteJ5cwfSfD7w.jpg)

VideoScribe Legacy runs on the Adobe Air platform. When installing the software, your operating system will check to see if this is installed. This will display an error message if the Adobe Air software cannot be located. 

### **Resolution**

You will need to install Adobe AIR before you can open VideoScribe. If you receive a message asking you to do so you need to [Install Adobe Air](https://airsdk.harman.com/runtime) (it's free). If you have already installed Adobe Air but keep seeing this message, please uninstall and reinstall VideoScribe. 

If you need any assistance with any of the above or have further questions please [raise a support ticket](https://help.videoscribe.co/knowledge/kb-tickets/new?hsLang=en) and provide as much information as you can about the steps you have taken.

- [VideoScribe](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#main-content)

    - [VideoScribe tutorials](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#videoscribe-tutorials)
    - [How to access VideoScribe](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#how-to-access-videoscribe)
    - [Start a new project](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#start-a-new-project)
    - [Images, text and fonts](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#images-text-and-fonts)
    - [Animations and transitions](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#animations-and-transitions)
    - [Audio](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#audio)
    - [AI tools](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#ai-tools)
    - [Publishing](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#publishing)
    - [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe?hsLang=en#fix-a-problem)
- [Accounts & Billing](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#main-content)

    - [Managing your account](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#managing-your-account)
    - [Subscriptions and payments](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#subscriptions-and-payments)
    - [Business subscriptions](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#business-subscriptions)
    - [Partnering with Sparkol](https://help.videoscribe.co/knowledge/accounts-billing?hsLang=en#partnering-with-sparkol)
- [VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#main-content)

    - [Switching to the new version](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#switching-to-the-new-version)
    - [VideoScribe Legacy tutorials](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#videoscribe-legacy-tutorials)
    - [How to access VideoScribe Legacy](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#how-to-access-videoscribe-legacy)
    - [Start a new project](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#start-a-new-project)
    - [Images, text and fonts](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#images-text-and-fonts)
    - [Animations and transitions](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#animations-and-transitions)
    - [Audio](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#audio)
    - [Saving your scribe](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#saving-your-scribe)
    - [Publishing](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#publishing)
    - [Tips and techniques](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#tips-and-techniques)
    - [Fix a problem](https://help.videoscribe.co/knowledge/videoscribe-legacy?hsLang=en#fix-a-problem)

- Company 
    - [About us](https://www.videoscribe.co/en/about/)
    - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
    - [Help and Support](https://help.videoscribe.co/knowledge)
    - [Pricing](https://www.videoscribe.co/en/pricing/)
    - [VideoScribe Legacy](https://www.videoscribe.co/videoscribe-legacy)
    - [Security](https://www.videoscribe.co/en/security/)
    - [VideoScribe by Sparkol](https://www.videoscribe.co/en/who-is-sparkol/)
- Partners 
    - [Affiliates](https://ui.awin.com/merchant-profile-terms/18708)
    - [Resellers](https://www.videoscribe.co/en/resellers/)
- Legals 
    - [Terms of use](http://www.sparkol.com/legal)
    - [Privacy policy](https://www.sparkol.com/privacy)
    - [Cookies](https://www.sparkol.com/cookies)
- Inspiration 
    - [Templates](https://www.videoscribe.co/en/templates/)
    - [Our blog](https://blog.videoscribe.co/)
    - [Academy](https://www.videoscribe.co/en/our-academy/)

[![Sparkol logo white](https://help.videoscribe.co/hs-fs/hubfs/Sparkol%20logo%20white.png?width=150&height=46&name=Sparkol%20logo%20white.png "Sparkol logo white")](https://www.sparkol.com)

© 2026 Sparkol Group | [The legal stuff](https://www.sparkol.com/en/Legal?__hstc=174690109.e81b74581590d7ec757bf8830ea9febd.1750923465415.1761217903465.1761218047176.1700&__hssc=174690109.6.1761218047176&__hsfp=631938017)