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Realizar pago con tarjeta

  • A
    Annais G.
    On Tue, 28 Nov, 2017 at 1:04 PM

    Hola, he realizado: Usted está comprando una suscripción a Sparkol 

    en un plan de pago mensual

     

    Hoy se le cobrará:

    € 24.20 (€ 20.00 + € 4.20 IVA)


    La página web, se quedó colgada y no he recibido nada a mi correo.


    Por favor pueden ayudarme, quiero activarlo hoy.


    Gracias

  • Matthew Cook
    On Fri, 1 Dec, 2017 at 2:27 PM

    Hi Annais


    Sorry for the delay.


    I see that you have purchased the subscription and logged into the software since posting this. If you need any further support, let us know.

  • L
    Liliana Brennan Estética
    On Tue, 9 Jan, 2018 at 9:18 PM

    Hi, I have a question, I made the annual payment on 06/22/2017, but it appears as if I did not have a payment for the year, and I want to know why, even when I download it, I see the watermark in the presentations I make.

  • Matthew Cook
    On Wed, 10 Jan, 2018 at 2:00 PM

    Hi Liliana,


    I've opened a support ticket for you regarding this and sent a reply. Please check your email for further information.

  • M
    Manuel Granero
    On Wed, 5 Sep, 2018 at 11:46 AM

    Buenos días, 


    Cada mes nos cobran 24,20 €. Pero no tenemos activada las suscripción. Nos gustaría cancelarla y no nos aparece el link para hacerlo. 


  • Matthew Cook
    On Thu, 6 Sep, 2018 at 10:06 AM

    Hi Manuel,


    I have responded to your support ticket regarding this. please check you email for further information.

  • R
    Ruven canton
    On Sun, 18 Nov, 2018 at 11:36 AM
    No tengo suscripciones activas y recibo un cargo cada poco sin que yo haya comprado nada. Quiero desactivar esos pagos automáticos y que dejen de estafarme.
  • R
    Ruven canton
    On Sun, 18 Nov, 2018 at 11:38 AM
    Me cobran sin utilizar la aplicación y no tengo ninguna suscripción activa. Quiero eliminar cualquier relación con esta aplicación
  • I
    Instituto de Evaluacion Tecnologica en Salud
    On Wed, 28 Aug, 2019 at 10:38 PM

    Hi,

    I purchased the annual plan, but still can't download a video without the videoscribe mark in background. I want to know when the subscription begins.

    pdf
    INV00579220A...
    (41.7 KB)
  • Hayley Young
    On Thu, 29 Aug, 2019 at 9:13 AM
    Admin

    Close VideoScribe and sign back in with your Pro account so it registers that you've upgraded. Then render your scribe. 

  • I
    Instituto de Evaluacion Tecnologica en Salud
    On Mon, 2 Sep, 2019 at 11:19 PM

    Hi,

    I did what tou tell me but nothing change.

    i have reinstalled the software and still appear the same when submit with my pro account. 

    image

    Help me please

  • Hayley Young
    On Tue, 3 Sep, 2019 at 9:10 AM
    Admin

    Have you signed in passed this point? When you are on the software, does it allow you to publish to sho.co? If so, you're on the Pro version. 

    If you cannot, Please raise a support ticket. 

  • F
    Fernando Turrubiates Hernandez
    On Wed, 15 Jan, 2020 at 5:43 PM

    se puede pagar con tarjeta de débito o solo crédito? 

  • Hayley Young
    On Thu, 16 Jan, 2020 at 9:22 AM
    Admin

    You can pay with credit card, debit card, PayPal

  • J
    JUAN CHUCHON GOMEZ
    On Sat, 25 Apr, 2020 at 5:50 PM

    Buenos días, una consulta si yo adquiero el plan trimestral , me cobran todo junto y de ahi puedo darle de baja vencido el tiempo o no.

    y cual es el numero telefónico para contactarme con ustedes de forma directa