Just started a free trial. Downloaded and installed ok. On first start it is trying to access the internet to download content. I have verified my connection but VS can't update.
I am having the same problem. it gets to 8/36 and then stops and starts showing messages about what VS can do. I have left it running overnight but still no joy.
I am running VS with full Admin rights and the internet connection is running fine - any ideas?
Cheers
Martin
Joe Clarke
On
Thu, 21 Aug, 2014 at 2:08 PM
Hi Martin,
Sorry you have this problem.
If you have checked your permissions and internet connection are fine generally it will be down to security settings such as firewall or Anti-virus
not allowing the connection to our servers to complete the update.
when I want to sign in I have trouble with this sentence "you need a sparkol PRO account to use videoscribe.only take advantage of the trial once"
please give me a solution
M
Mike Metcalf
On
Thu, 29 Dec, 2016 at 12:33 PM
That is usually the message you will see if you have used a free trial and it has expired, or if someone else has already used a free trial on the computer you are using, or if you are using an account that does not currently have an active PRO subscription.
The usual solution is to pay for a pro subscription. if you have one, make sure you are using the correct login information, and make sure that your payments are up to date
@Gita, Mike is right with that one. In your case your 7 day free trial has now expired and you would need to purchase a subscription to access VideoScribe
Just started a free trial. Downloaded and installed ok. On first start it is trying to access the internet to download content. I have verified my connection but VS can't update.
check out this Instant Answer (FAQ) link: http://help.videoscribe.co/support/solutions/articles/1000033700-screen-freezes-when-loading
-Mike (videoscribe user)
Hi John,
If the link that Mike included didn't help then can you create a new support question using this link - http://help.videoscribe.co/support/tickets/new and we will investigate further
Thanks
Andy
I am having the same problem. it gets to 8/36 and then stops and starts showing messages about what VS can do. I have left it running overnight but still no joy.
I am running VS with full Admin rights and the internet connection is running fine - any ideas?
Cheers
Martin
Hi Martin,
Sorry you have this problem.
If you have checked your permissions and internet connection are fine generally it will be down to security settings such as firewall or Anti-virus
not allowing the connection to our servers to complete the update.
If you have checked this and still have an issue, please can you raise a ticket using this link - http://help.videoscribe.co/support/tickets/new
Thanks, Joe
We have 2 apps currently available on our Android Google Play store and these are VideoScribe Now and Tawe
when I want to sign in I have trouble with this sentence "you need a sparkol PRO account to use videoscribe.only take advantage of the trial once"
please give me a solution
The usual solution is to pay for a pro subscription. if you have one, make sure you are using the correct login information, and make sure that your payments are up to date
link: ACCOUNT page
-Mike (videoscribe user)
@Gita, Mike is right with that one. In your case your 7 day free trial has now expired and you would need to purchase a subscription to access VideoScribe