I have just had to post a question to have a scribe reviewed by Sparkol support staff, there appears to be an element stopping the export of a scribe.
I would like to be able to send a support ticket to Sparkol support for these matters so I don't have to name scribes or post issues that the community cannot help with.
1 person likes this idea
M
Mike Metcalf
On
Fri, 4 Jul, 2014 at 8:35 PM
This is a good suggestion. In the old forums they used to have a way to make your post "private" so only you and support could see it. That was one
Perhaps that could be added to the dropdown list: -questions and answers -private support request -ideas and feature requests -praise
For now I think you have to wait for support to reply and they will probably send you an email with a ticket number.
-Mike (videoscribe user)
Gabriel Smy
On
Mon, 7 Jul, 2014 at 4:33 PM
Click 'Contact us' below for the contact page. From there you can raise a private support ticket.
R
Ryan Portsmouth
On
Mon, 7 Jul, 2014 at 4:47 PM
Thanks for that Gabriel, I always thought that "contact us" page below went to the same "contact us" page as on sparkol.com so I never bothered clicking on it.
Now that I know it is different that helps. Possibly rewording that little section may help avoid confusion as I know other users have thought the same thing as I did.
Thanks again,
Ryan
c
cherie stowe
On
Sun, 25 Sep, 2016 at 5:33 PM
I am trying to raise a ticket regarding charge of $198 on 8/16,2016 - I did not want renewal, but cannot reach you -- have tried and tried. submit button on the raise a ticket does not work!!
I have just had to post a question to have a scribe reviewed by Sparkol support staff, there appears to be an element stopping the export of a scribe.
I would like to be able to send a support ticket to Sparkol support for these matters so I don't have to name scribes or post issues that the community cannot help with.
1 person likes this idea
Perhaps that could be added to the dropdown list:
-questions and answers
-private support request
-ideas and feature requests
-praise
For now I think you have to wait for support to reply and they will probably send you an email with a ticket number.
-Mike (videoscribe user)
Click 'Contact us' below for the contact page. From there you can raise a private support ticket.
Thanks for that Gabriel, I always thought that "contact us" page below went to the same "contact us" page as on sparkol.com so I never bothered clicking on it.
Now that I know it is different that helps. Possibly rewording that little section may help avoid confusion as I know other users have thought the same thing as I did.
Thanks again,
Ryan
I am trying to raise a ticket regarding charge of $198 on 8/16,2016 - I did not want renewal, but cannot reach you -- have tried and tried. submit button on the raise a ticket does not work!!
PLEASE HELP ME
Hi Cherie,
I can see that you have successfully submitted a support ticket and we have responded.