Hi. I am working on a scribe, and the scribe hangs every time I try and save something. In fact, I can't even import audio mp3 into the file or add images. I have tried the following:
- reinstalled video scribe - doesn't work.
- tried to save locally under another file name - doesn't work.
Appreciate your help.
That doesn't sound right.
Are you on Desktop or device?
Is it scribe specific or, if you start a new scribe, do you get the same issues?
-if it's specific to the scribe, please save a copy to the cloud icon (you don't have to open the scribe to do this) and support can take a look at it. Let us know the name here :)
Ahhhh Asma, I made an assumption in the last post that I replied to for you that you were using the Desktop Application rather than VideoScribe Anywhere on the iPad. Can you save your scribe to the online folder and we can load it this end and take a look. Would be helpful to know the iPad model you have and also what version of iOS you are running as well so we can replicate as closely as possible
hi, i am using videoscribe version 2.3.5. It keeps freezing everytime i want to save the scribe. and also if i add more picture or change something it freezes. what should i do now? please help. thank you.
I have found that audio frequently makes the save hang. I was able to save successfully by deleting the audio track (can always add it back later) and then it saves just fine. That's got to be a bug.
Yes, save issues can sometimes be caused when there is an error with the soundtrack and removing it usually resolves the issue. We are investigating why this happens in some instances.
Pablo, if you need help with a specific project please raise a support ticket. If you have any audio on your track, please delete it and see if it saves then. You can then close VideoScribe, reopen the project and add the audio back.