Are you on an iPad?
If so, this is a known issue being fixed very soon. If not, can you provide some more information on how you got to this point?
Unfortunately, yes. Have you tried using the workaround as Ian suggested above?
You will just need to make sure you save all your scribes to your online directory before doing this.
Learn how to save scribes online.
The iPad app is unavailable at the moment while we work on a new version which will be released very soon.
The awesome future of VideoScribe mobile