I have two scribes that will not save to the cloud. After I choose the cloud icon, it goes into an endless countdown and does not go any further.
I have previous versions saved on the cloud that I need to update. FRS Overview and Pension Options - FRS are the two that will not save.
3 people have this question
Andy Hardyman
On
Mon, 28 Jul, 2014 at 11:58 AM
Hi Jody,
I have converted this to a support question.
We will be in contact soon
Andy
A
Anastasia Fountis
On
Fri, 9 Oct, 2015 at 12:14 AM
I had the same problem (it only ever saved my first draft to the cloud and then nothing else). I then moved to saving to my desktop. This didn't work either and now I have lost all of my work - the only thing that I can recover is that first ever draft??!!
Barry Radford
On
Fri, 9 Oct, 2015 at 10:56 AM
Anastasia, If you cannot save a scribe to any area then the most usual issue is that the soundtrack that you have on the scribe has corrupted. To resolve this just remove the soundtrack and save the file. You should then be able to add the soundtrack back in and it will re-establish a fresh link.
A
Adam Wellborn
On
Tue, 24 Oct, 2017 at 7:32 PM
SAME ISSUE. Deleted VO to no avail. What next?
Jonathan Steele
On
Mon, 30 Oct, 2017 at 11:49 AM
Admin
Hi Nick,
Thanks for getting in touch.
Your query has been raised as a support ticket.
You will receive an email notification regarding this.
A
Altaf Shaikh
On
Tue, 10 Apr, 2018 at 8:34 AM
Hi there Nick,
Hope you are well.
Is there a resolution to this problem yet?
My correspondence address is not the one as my log in.
So please don't email me the solution to that address.
Many thanks
Al
A
Adam Wellborn
On
Tue, 10 Apr, 2018 at 9:07 PM
STILL WON'T SAVE TO CLOUD. BEEN LIKE THIS SINCE MY LAST COMMENT IN OCTOBER 2017.
M
Mike Metcalf
On
Wed, 11 Apr, 2018 at 6:16 PM
1) raise a ticket to discuss it with customer support. 2) try saving the project as a .scribe file and attach it here.
I have two scribes that will not save to the cloud. After I choose the cloud icon, it goes into an endless countdown and does not go any further.
I have previous versions saved on the cloud that I need to update. FRS Overview and Pension Options - FRS are the two that will not save.
3 people have this question
Hi Jody,
I have converted this to a support question.
We will be in contact soon
Andy
I had the same problem (it only ever saved my first draft to the cloud and then nothing else). I then moved to saving to my desktop. This didn't work either and now I have lost all of my work - the only thing that I can recover is that first ever draft??!!
Anastasia, If you cannot save a scribe to any area then the most usual issue is that the soundtrack that you have on the scribe has corrupted. To resolve this just remove the soundtrack and save the file. You should then be able to add the soundtrack back in and it will re-establish a fresh link.
SAME ISSUE. Deleted VO to no avail. What next?
Hi Nick,
Thanks for getting in touch.
Your query has been raised as a support ticket.
You will receive an email notification regarding this.
Hi there Nick,
Hope you are well.
Is there a resolution to this problem yet?
My correspondence address is not the one as my log in.
So please don't email me the solution to that address.
Many thanks
Al
STILL WON'T SAVE TO CLOUD. BEEN LIKE THIS SINCE MY LAST COMMENT IN OCTOBER 2017.
2) try saving the project as a .scribe file and attach it here.
-Mike (videoscribe user)