Urgent!!!!Can't download my video to my computers

  •  I just finished my first video and want to download it to my computer. I chose Windows WMV 640Normal. It shows "preparing the information of your video" then keeps on this forever. I really need it for my presentation urgently!!!!

    1 person has this question
  • Hi Tingting, sorry you have this issue.

    There is a bug that may prevent you from rendering as a WMV file which we are looking to resolve in a patch release.

    In the meantime, please can you try publishing the video as a .Mov or .FLV file and can you confirm if you get the same results?

    If it works but you need to WMV file, you can use a Video converter to change the format.

    There are many converters available a popular choice with some users is Freemake which is Free to use. 

    (please note that this is third party software and is not endorsed by Sparkol).

    Thanks, Joe

  • im trying youtube and any format and it just sits at preparing video information... i restarted computer and internet connection says excellent... time is wastin... any help???


  • Hi Ryan,

    As we may need to talk to you about your account information to help you solve this issue, I have submitted a private support ticket for you.

  • I have the same problem. Please Help me

  • For help on a specific project please raise a support ticket, save a copy of the project to the online folder and include the name of the project in your ticket. The team will be able to take a closer look and give you some specfic help.

  • Cuando intento poner nombre a mi proyecto y guardarlo, simplemente no lo hace, no realiza acción alguna, igual me pasa cuando deseo descargarlo, me dice que se reproduce y no hace nada, no descarga. Por favor ayudenme, tengo que entregar el trabajo.

  • exactamente el mismo problema que alejandra,,, y que los demas. Me doy cuenta que el problema es de video scribe y no nuestro. 

    Estoy con la version de pago y no puedo guardar ni un solo trabajo

  •  If you cannot publish a video, save the project file online and raise a ticket.

    If you cannot save a project file locally or online, there might be several things causing your problem.

    If you have used images with file sizes larger than 1MB you might want to delete 1 or more of the largest ones, (then save a partial copy of your project) and then resize your images so they are less than 500kb and import them back into the scribe and continue to save your work with a different file name.

    Otherwise, you could refer to the following tips thread to identify and resolve problems in your project: https://help.videoscribe.co/support/discussions/topics/1000065281

    Hope that helps,

    Mike (videoscribe user)

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