I have newly downloaded the program. I have two pc's. after installing it opend once then got error. I have the program icon but it does not work at all. I tried another pc and did the same. It opened once and happily worked on it. But one day after the icon had the same problem It does not do anything when clicking it.
I tried many times reinstalling but it is the same.
that was on the trial version and I was about to buy but could not buy because the software is inactive.
M
Mike Metcalf
On
Wed, 13 Aug, 2014 at 10:32 PM
Hi,
A little more info please:
operating system?
system specs?
exact error message or screenshot of the error?
amount of free hard drive space?
try rebooting?
Joe Clarke
On
Thu, 14 Aug, 2014 at 10:15 AM
Hi Jenan
Mike has a asked a few questions needed to investigate this issue.
There may be other things to try as well although it does seem strange this happens on 2 PC's.
Generally if the program does not run at all, it way be something on those PC's not allowing the program to start e.g. Anti-virus/firewall.
If you can answer those questions and check the following information.
Confirm you are the administrator of the PC profile you're using.
Right click on the application icon and select 'Run as administrator'
Delete any icons and shortcuts and try running from the programs list
Check Anti-Virus/firewall has not blocked VideoScribe and if possible add VideoScribe to the exceptions list (check with the software supplier on how to do this).
Right click on the VideoScribe installation file and select Install, if you get the option, try using the repair option on the installation.
Test by creating a new PC profile with admin rights and try the installation file on this new profile.
Try un-installing download the file again from http://my.sparkol.com and when installing again, check for any error messages or notifications during the process.
Thanks, Joe
j
jenan alahmed
On
Fri, 15 Aug, 2014 at 11:29 PM
hi again
im using windows 8
hard drive amount is 569 GB
I don't think its a firewall issue because it worked on the other pc one time only .
And now the only thing available is the icon on the desktop and whenever I click nothing happen and nothing open.
I tried today to install an older version . the window opened and freeze on ( loading essential data ( updating download )............not it is like one hour .
now im using my daughter mac to try the software but im depressed because I cant use it on my both pc's.
Andy Hardyman
On
Mon, 18 Aug, 2014 at 12:36 PM
Hi Jenan,
If it is getting stuck on loading essential data then something on your PC is blocking access to our server.
This may be anti-virus or firewall software - can you temporarily disable any such software?
Regards
Andy
F
F F
On
Fri, 22 May, 2020 at 8:40 PM
my computer is always connect with wi fi yet its not log in
Hi
I have newly downloaded the program. I have two pc's. after installing it opend once then got error. I have the program icon but it does not work at all. I tried another pc and did the same. It opened once and happily worked on it. But one day after the icon had the same problem It does not do anything when clicking it.
I tried many times reinstalling but it is the same.
that was on the trial version and I was about to buy but could not buy because the software is inactive.
A little more info please:
operating system?
system specs?
exact error message or screenshot of the error?
amount of free hard drive space?
try rebooting?
Hi Jenan
Mike has a asked a few questions needed to investigate this issue.
There may be other things to try as well although it does seem strange this happens on 2 PC's.
Generally if the program does not run at all, it way be something on those PC's not allowing the program to start e.g. Anti-virus/firewall.
If you can answer those questions and check the following information.
hi again
im using windows 8
hard drive amount is 569 GB
I don't think its a firewall issue because it worked on the other pc one time only .
And now the only thing available is the icon on the desktop and whenever I click nothing happen and nothing open.
I tried today to install an older version . the window opened and freeze on ( loading essential data ( updating download )............not it is like one hour .
now im using my daughter mac to try the software but im depressed because I cant use it on my both pc's.
Hi Jenan,
If it is getting stuck on loading essential data then something on your PC is blocking access to our server.
This may be anti-virus or firewall software - can you temporarily disable any such software?
Regards
Andy
my computer is always connect with wi fi yet its not log in
Hi,
Here's a link to the help article about that issue:
https://help.videoscribe.co/support/solutions/articles/1000033700-offline-error-message-when-logging-into-videoscribe