I have newly downloaded the program. I have two pc's. after installing it opend once then got error. I have the program icon but it does not work at all. I tried another pc and did the same. It opened once and happily worked on it. But one day after the icon had the same problem It does not do anything when clicking it.
I tried many times reinstalling but it is the same.
that was on the trial version and I was about to buy but could not buy because the software is inactive.
Mike has a asked a few questions needed to investigate this issue.
There may be other things to try as well although it does seem strange this happens on 2 PC's.
Generally if the program does not run at all, it way be something on those PC's not allowing the program to start e.g. Anti-virus/firewall.
If you can answer those questions and check the following information.
im using windows 8
hard drive amount is 569 GB
I don't think its a firewall issue because it worked on the other pc one time only .
And now the only thing available is the icon on the desktop and whenever I click nothing happen and nothing open.
I tried today to install an older version . the window opened and freeze on ( loading essential data ( updating download )............not it is like one hour .
now im using my daughter mac to try the software but im depressed because I cant use it on my both pc's.
If it is getting stuck on loading essential data then something on your PC is blocking access to our server.
This may be anti-virus or firewall software - can you temporarily disable any such software?
my computer is always connect with wi fi yet its not log in
Here's a link to the help article about that issue: