Okay for the first problem, images are not appearing properly on the screen. Here's a screenshot for better understanding. http://clip2net.com/s/iLYi8a
Second problem is when I change hands, videoscribe becomes "not responding" and just crashes.
We're really sorry about the long delay in getting back to you- there was an error with our system and your post was not listed with the support team.
There are a few factors which could be causing your issue- if this is still a problem for you, please save your scribe in your online (cloud) folder and let us know the name of your scribe. Then we can open it here and look into this for you.
Again, apologies for the long delay, and please let us know if you need any further support or information.
I just downloaded the free trial, and I think the issues I'm having are the same as this. Each time I changed hands, it didn't actually change. I could sort of see the hand off screen, but when I pressed play, it played using the default hand. Before I decide to buy the product, I'd like to be confident that it'll respond the way I want it to. Loved the tutorials, by the way!
Thanks for getting in touch.
When you want to change a hand in VideoScribe, you will need to select it from the top menu.
This will now be the default hand that it used for the whole scribe.
You can also assign specific hands to specific elements once you have added them to the default hands list.
I have attached a video to show you how this works.
If what you are doing is different or this method does not work for you, please let us know.