When exporting a project the exported movies got cut off

  • Hi,

    I exported my video in WMV format. 

    The file was created successfully but the movie got cut off in the middle.

    The file size is 65536MB which make me think there is a memory limitation issue.

    I'm using the latest version 2.0.2.

    Please advise.

  • Hi Ika, 

    We're really sorry about the long delay in getting back to you- there was an error with our system and your post was not listed with the support team. This issue has been resolved and should not happen again. 

    If you are having these issues with a scribe you could try rendering it as a MOV, or if this does not resolve the issue please save the scribe in your online (cloud) folder and let us know the name of the scribe. Then we can open it here and take a look at it for you.

    Again, apologies for the long delay, and please let us know if you need any further support or information.

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