Frustrated with "Not Responding"

  •  Seems the longer I make my scribe the more frequent I encounter the "not responding" behavior in VS. It typically happens when I want to change the hand used for text or moving in an image.

     I have waited more then 20 minutes to see if I was being impatient, but after that time and no response I'm forced to shut the program down.


    am I the only one?

  • There are a number of things that can cause videoscribe to become unresponsive.
    The most common contributing factors are:
    1) unnecessarily large image file sizes and
    2) excessive zooming of the camera,
    but other factors can also contribute to  freezes, slowdowns and crashes.

    The following thread describes various factors that cause problems and how to resolve or avoid the problems:  tips for avoiding videoscribe problems like freezing, crashing and slowdowns

    You can attach your scribe here or save it to the cloud and tell support the name of it if you  want specific feedback.

    -Mike (videoscribe user)


  • Thanks Mike, it must have to do with image size. This is out of my scope of knowledge so I'll ask around my company to see who can optimize my images. Or I'll take the time to learn something new! The link has a lot of information. I should have searched on "freezing".

    Not to sell myself short but I'm just a Marketer with no graphics experience except for screen captures :)

  • Hi Danielle,

    If you need to optimise some of your images you may also find some of the tools in this blog post helpful- 9 Free Tools to Pimp VideoScribe; particularly number 3 & 4.

  • I assume there is a setting to stop video scribe connecting to the internet every few minutes and creating not-responding issues. In a corporate environment the firewall and network config don't cope well. Adobe products have this issue but have a setting to avoid this.

  • Intermittent lagging could be due to the autosave feature kicking in. If you increase the delay of the autosave this will happen less often. You could also turn off the autosave but you must make sure that you regularly save the scribe manually. You can change the autosave frequency by clicking on the cog icon  on the projects screen.

    We are working on a fix for this issue.

  • Hi, i am trying To upload this video but its hanging and not responding file size is 20.3 MB (21,390,775 bytes)

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