wobbly music

  • Hi (probably Mike Metcalf as you are soooo good at answering my questions :))

    I have uploaded the music Yabeata to one of my scribes and it is all a bit wobbly and cracks in and out a bit. Not so you'd notice much, but sadly my client has. When I listen to it from the library it is fine, so not my machine acoustics. Any idea? Not sure how to unload it and load it again if that will be a suggestion.

    Many Thanks (Mike or anyone else!)


  • Hey Mike just found your long list of suggestions - going to try reloading!

  • Mmmmm reloaded and it is the same, so .... any ideas?

  • Hi Amanda,

    Sorry you have this issue. My suggestion would be to save a copy of the scribe to your online directory and raise a support ticket.

    If you let us know the name of the scribe we can take a look at it to see what the issue could be.

  • Thanks Joe,

    I realise I have not been clear enough, in fact unintentionally misleading! It is on the rendered .mov file that the music is wobbly --  so I can't upload that to my online directory (I assume you mean cloud directory) can I for you to have a listen to? The music is OK on the scribe itself.

    Hope you can still help though.


  • Thanks Amanda,

    We will need the scribe itself to see why the video is being created this way.

    If you can raise a support ticket once it is uploaded, we can investigate the problem.

  • Hi,

    Sorry I'm late to the party! Joe will probably have you sorted out but:

    1) As a test, if you have music and a voice-over, I would try rendering with just the music and no voice-over to see if the symptom changes.

    (I just wonder if a difference in  bitrates or some other audio property is causing the problem.)

    2) Also, what player are you using to play the MOV and can you try a different player? Sometimes if a computer has multiple players or third party codecs installed, they can interfere with audio or video playback.

    -Mike (videoscribe user)


  • Thanks Mike!! (were you already at a party - no ---  joke!)

    Only music, no voiceover.

    Anyway this file will eventually make its way onto the company intranet - so the answer to what player - is... well take your choice!

    I am playing it on quick time player on my beautiful new Mac Pro.

    Joe has taken it up as a ticket now, so I will let you know if we get anywhere, unless Joe does before me.

    Thank yooouu


  • Hi Joe,

    Can't access the file on google drive, you need to give me permission?? (allegedly)



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