I've been using VS for many months with no problems, but always rendering to .mov format. I now need to render to WMV format at res of 640 and frame rate of 30. However, when I try to render, VS pops up the "publish your video" box, and it says "preparing video information"....then just seems to hang....see picture below....I've waited for 15 minutes, but nothing is happening. Help!
you have this issue.
should work for you so we may need you to try a few things.
of if you’re on an earlier version please download the
latest version of VideoScribe (2.0.3)
and install it.
you have installed version 2.0.3, can you rename and save your scribe
you close and open VideoScribe again.
the project you renamed and try to publish it as a wmv file
you confirm if you still get the same error?
can you see on the screen currently?
VideoScribe appear to be responding?
If you're still having issues, please raise a support ticket and ensuring that the scribe file is saved online and we can take a look at it for you.