I have just bought the VideoScribe for a month and I have just saved 3 videos onto my desktop with a minimum amount of problems. But I have them. Now, I made another 2 videos (4 minute long each) and they are uploading onto my desktop, however, once I open them they are not even a second long. I see the first part of my scribe for about half a second then the video stops.
I did the exact same thing as my other scribes which have worked perfectly fine but not for these ones.
Please help, it's for a project dued on Tuesday!
Thank you
M
Mike Metcalf
On
Mon, 5 Jan, 2015 at 4:05 AM
oversize images and excessive camera settings (or other issues) can sometimes cause out-of memory errors resulting in freezing, crashing and rendering problems.
Hi,
I have just bought the VideoScribe for a month and I have just saved 3 videos onto my desktop with a minimum amount of problems. But I have them. Now, I made another 2 videos (4 minute long each) and they are uploading onto my desktop, however, once I open them they are not even a second long. I see the first part of my scribe for about half a second then the video stops.
I did the exact same thing as my other scribes which have worked perfectly fine but not for these ones.
Please help, it's for a project dued on Tuesday!
Thank you
saving your work with a new name, restarting videoscribe and then re-rendering your video may temporarily resolve the symptom: TIPS to Avoid or Fix Videoscribe freezes, crashes, slowdowns, failure to export, or erratic behaviours.
or you can save your work online and fill out a support ticket to tell support the name of it if you want their feedback. raise a ticket
Hope that helps,
Mike (videoscribe user)