Can't log into Trial

  • When I launch the program and try to log in, I get the "loading spinning wheel" forever. It never launches.  HELP.  

    1 person has this question
  • Hi Sean,

    A small number of Windows users have had trouble logging in to VideoScribe.

    This may be because we recently tightened up our security.

    If you can't log in, all you need to do is check your Internet Explorer settings to ensure that TLS (Transport Layer Security) is enabled:

    1. Start Internet Explorer or enter 'Internet Options' via Windows Control Panel

    2. Click 'Tools'/cog symbol and then 'Internet Options'

    3. Click the 'Advanced' tab

    4. Scroll down and ensure that all of the 'Use TLS x.x' options are enabled

    5. Click OK/Apply

    Once you've done this, please close and reload both Internet Explorer and VideoScribe. This should solve the issue.

    If you're still having problems, please get in touch with our support team directly.

  • I am having a similar issue. I downloaded the free trial (I have the latest version of Chrome), but when I launch it I just have a white, blank window. 

    I have Windows 8.1

    Can you help?

  • Hi Rebecca,

    Sorry you have this problem.

    I think your issue is different from the original post.

    I would suggest that you try the below things first and if you still have a problem, please raise a support ticket.