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Scribe wont save

  • F
    Faye Czajkowski-Davis
    On Thu, 15 Jan, 2015 at 11:07 PM

    Hi, I cant seem to manually save my work. Further to this it will just crash at any point. Help!

  • M
    Mike Metcalf
    On Fri, 16 Jan, 2015 at 1:18 AM
    Hi,
    Crashing is usually the result of oversized image, excessive camera settings or a few other things, all of which can be avoided. Here are some tips: TIPS to help you avoid or fix crashes, freezing or problems working, rendering or saving.

    hope that helps,
    Mike (videoscribe user)

     

  • E
    Erika Blaschke
    On Wed, 1 Jun, 2016 at 1:36 PM
    Hi, as soon as we include a short music track we do not have any chances to save.

     

  • M
    Mike Metcalf
    On Wed, 1 Jun, 2016 at 3:09 PM
    Hi,
    Same answer....
    here's a newer version: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

    If you want customer support to look at it for you, then save your work (without the music) to the cloud and tell them the name of it. You could also attach your music file here if you think it is part of the problem.

    -Mike (videoscribe user)

     

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