limited hands and pens : VideoScribe

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Lorenz Lone

On Fri, 27 Feb, 2015 at 4:32 PM

Hi.

I just downloaded videoscribe a month ago and thinking of upgrading it to pro but as i watch your tutorial i notice that the available hands in my videoscribe only shows four...why is that?? is the hands downloadable or there is just a problem on my software if so.pls help me fix this.. i will attach a picture of it asap.. pls help me. ;(

Joe Clarke

On Fri, 27 Feb, 2015 at 4:51 PM

Hi Lorenz

Looks like your 7 dayTrial has ended.

Please log into your pro account and try to access the hands.

If you have an issue with a Pro account, please update this post after logging into it.

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Kim-Laura Wehrhoff

On Thu, 15 Dec, 2016 at 8:55 AM

Hi Joe, we have the same Problem! I just downloaded videoscribe for yearly and now there are only four visible Hands and the other Icons arent loading. Why can't I choose the other Hands or pencils? The subscription is payed. What can we do? It's urgent. Thank you!

Bild1.JPG

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Mike Metcalf

On Thu, 15 Dec, 2016 at 2:30 PM

I think you meant to attach a different image.

Are you on a computer?

(if you are on an ipad you don't get all the hands/features)

-Mike (videoscribe user)

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Kim-Laura Wehrhoff

On Fri, 16 Dec, 2016 at 8:30 AM

No, I'm at my PC - Windows 10. There are any problems with it?

We can't load the music, too.

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Mike Metcalf

On Fri, 16 Dec, 2016 at 1:50 PM

have you tried resetting your modem and router and then restarting videoscribe?

related links: Not enough hands to choose from?

Only four hand choices-where are the other hands?

-Mike (videoscribe user)