limited hands and pens

  • Hi.

     I just downloaded videoscribe a month ago and thinking of upgrading it to pro but as i watch your tutorial i notice that the available hands in my videoscribe only shows four...why is that??  is the hands downloadable or there is just a problem on my software if so.pls help me fix this.. i will attach a picture of it asap.. pls help me. ;(

    1 person has this question
  • Hi Lorenz

    Looks like your 7 dayTrial has ended.

    Please log into your pro account and try to access the hands.

    If you have an issue with a Pro account, please update this post after logging into it.

  • Hi Joe, we have the same Problem! I just downloaded videoscribe for yearly and now there are only four visible Hands and the other Icons arent loading. Why can't I choose the other Hands or pencils? The subscription is payed. What can we do? It's urgent. Thank you!

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  • I think you meant to attach a different image.

    Are you on a computer?

    (if you are on an ipad you don't get all the hands/features)

    -Mike (videoscribe user)


  • No, I'm at my PC - Windows 10. There are any problems with it?

    We can't load the music, too.

  • have you tried resetting your modem and router and then restarting videoscribe?

    related links: Not enough hands to choose from?

    Only four hand choices-where are the other hands?

    -Mike (videoscribe user)


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