Pictures are placed in the wrong order. (bug on the forum engine).
Where on the computer are you trying to import the files from? If they are on an external or network drive please copy them to your desktop, for example, and try again.
If this does not work are you able to attach one of the MP3 files here for us to take a look? If you would prefer not to post them onto the public forum, please open a support ticket.
Files was placed on the desctop
Thanks for saving those MP3's.
I did not have any issues adding those MP3 files to a scribe.
I added one to soundtrack and one to Voice over with no issues.
They seemed to be names differently that the ones in your screenshots.
Perhaps it may have something to do with the file names, try renaming the MP3 files maybe to sparkol.mp3 and retrying?
I have attached the example scribe here.
If you have further issues, I would suggest creating a support ticket
Hi, I face the same problem with the track I'd like to add to my scribe.
It's a free rights music, I've attached it below.
You could try re-processing the audio file using Audacity (free audio recording and editing software) and try again with the new file. To re-process the audio in Audacity, you simply need to open the audio file and export it again as an MP3.
I have this same problem. Has anyone managed to solve it?
When importing mp3 music, the screen with the song name goes blank and nothing appears.
Everything was working normally, but the problem started recently.
Note: I use copyright-free songs, tried to put them in different folders, and also tried to rename with English words.
Thank you very much if anyone can help!
while waiting for customer support to reply, you could try the suggestions made in this thread, and report your results.
Please open a support ticket, attach the MP3 file and we can take a look for you.
Hi Matthew,I tried your advice with Audacity but it doesn't work still.May I open a support ticket ?Thanks a lot
(You can click the link in Matthew's reply to open a support ticket. Also attach the mp3 here in this thread)