I just renewed video scribe after not working on it for a while. The credit card I used expired, so I entered the information from the replacement. I have access to my account, but now I am getting notices that Sparkol is trying to run my old credit card and it is failing. Also, I can open my old scribes, but when I try to save them online VS crashes, and when I try to open them online the VS is blank.
Thanks for getting in touch about this - as we will need to discuss your account details to help resolve this, I have converted your post into a private ticket with our support team.
Hi, I am having the same issue.