No puedo descargar ni cargar mi videoscribe

  • Hola, ya hice dos scribes. pero cuando le doy compartir en youtube, espero el proceso que tarda como 20 minutos, pero luego no pasa nada, miro mi canal de youtube y no están los videos. De igual manera si quiero guardarlo como otro formato dice que debo ser pro. No se que hacer.


  • Hi Oscar,

    Please save the scribe (or scribes) that you are having the issue with to your online directory (cloud icon), let us know the name and we can take a look for you.

  • Hi Matthew,

    I already saved my scribes, I called them, LEGAL and PROJECTO LEGAL.

    Thank you very much for your attention.

  • I have taken a look at your scribe and cannot see any issue with it that would prevent the upload.

    I have tested on my machine and the upload was successful.

    Once you give VideoScribe permission to access your YouTube account this is when the upload begins. After you click Accept you will need to wait for the software to upload the rendered video. It may take a while depending on the upload speed of the internet connection you are using. 

    If VideoScribe advises 'For some reason we cannot upload your video to YouTube. Check your internet connection and try again',  you will need to set up your channel profile on your YouTube account:

    Log into your YouTube account

    Select ‘My channel’

    Complete the profile set up

    You may need to verify your account under channel status. Your channel is now ready for uploads from VideoScribe.

  •  Por favor ayuda no puedo descargar mi proyecto en Scribe, se demora mucho y al final aparece error!

  • Hola, acabo de comprar la versión de un mes, y aún no me permite descargar. Lo necesito urgente.

  • Hi,
    You should probably save the projects to the cloud folder and (raise a ticket)  tell customer support the names of the projects.

    -Mike (videoscribe user)


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