Unlock udlimited videos

  • Every time I try to unlock videos in the app version I gået the following message: "It's not permitted to buy in app" (Køb i app er ikke tilladt).... Please tell me what to do?
    (213 KB)
    (230 KB)
  • Hi,
    (I do not have the app so I am only guessing about the problem.)

    What does the exact English error message say underneath "Køb i app er ikke tilladt"? It looks like it might say "your purchase cannot be completed unless you login." or something similar.

    Make sure you have an active internet connection.

    Customer support may want to know what iOS you have on your iPad f you continue to have the problem.

    -Mike (videoscribe user)
  • Charlotte,

    Looks to me like you have In App Purchases disabled on your device. Here's a handy guide from Apple on how to change this setting. https://support.apple.com/en-gb/HT204396

    Hope that helps


    Sparkol Support Team

  • You Werge absolutely right, Barry. Thanks a lot
  • No Problem, I'll close this post off then!

    Glad I could help