Trouble with saving re-imported scribe

  • Hi

    I've had this issue a couple of times now, so I wonder if it's a bug.  I saved all my old scribes out to scribe files a while ago, but now if I i re-open any of them, I can't then save them either locally or in cloud - I can re-save them as a scribe file however.

    Any ideas?


  • Jenny, what happens when you try to save to the base folder or cloud? Do you get an error? Are those buttons just not activated?

    If you want us to take a look you can attach a scribe here. Or if you want to keep your work private raise a ticket with our support desk and attach your scribe to that instead of a public forum.

  • This exact thing is happening to me.  Yesterday it was fine.  Today I can't save anything.

  • (be sure to read Barry's reply and answer his questions)

    -Mike (videoscribe user)


  • Hi Mary Jo

    The issue for me was resolved when I removed the soundtrack from the scribe ... bit mysterious, but possibly caused by the soundtrack location within the software changing from when the file was originally saved.

    Give it a try ...


  • Thanks for all your suggestions.  I finally rebooted my machine, and went back to the version that I had been working on yesterday.  Lost about an hours worth of work, but am able to save now. 

  • possible related thread:

    -Mike (videoscribe user)


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