problems to load / download video

  • Also I have problems to upload my video to youtube, I tried it for 2 days and it always ends hanging in 5 min. I need assistance to solve the problem as soon as possible. nor is I possible to export it to local

    video name: Management Bagging

    Best regards,

  • Matias, if a render is hanging at the same place each time it is likely there is a problem with that image or element at that point. Taking a look for you now though and will respond on the support ticket you have also raised for this.

  • I'm having this same problem. It stops loading at the same place, and gives me a "not responding" message.

    Can you help?

  • Actually, I switched out the photo image I used where it got stuck, and now it's fine. Thanks.

  • Hi trying to upload a and add music it keeps stopping at same point ..tried it with music without just aboutchalf our left and says not responding can you tell where the problem is
  • Hi,

    1) If you would like customer support to help you troubleshoot your project, save the project to the cloud folder then Raise a Ticket and tell customer support the name of the project. 

    2) If you want help from videoscribe users, save the project as a .scribe file and attach it here. 

    3) if you want to try to identify and fix the issues yourself, the following thread might help: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

    -Mike (videoscribe user)

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