For some reason I cant save my scribe anymore. My scribe is attached, I will appreciate if you could check why the file is locked.
Luis, This issue is
normally caused by a corrupted link to the music or voiceover file that is
being used on the scribe. If you remove all audio from the scribe it should
then save. Once saved you can then re-add the audio back into the scribe to
create new links.
i, i have the same problem...but also without music i cant save...please, can you halp me?
It works for me. thanks. just delete the music file and i can save again. its strange.
Please help me. All the work I did this morning is not showing up and I can not save. I tried deleting the music.
Having any luck, Marjorie? I've just come to a point where my scribe no longer saves. VideoScribe hangs (not responding) and that's it. The scribe is as simple as I can make it and doesn't use any other images than the ones provided as clipart. I really don't know what to do now.
I added two text objects (using the comics sans ms font) and a white rectangle (that I overlay the two text objects to erase them after animation). It went crazy after that. By the way: I created the three objects using copy-paste.
Mike, how do I check the VideoScribe memory usage?
Will it help it I remove inactive projects from the base folder?
I'm using Windows computers (both 7 and 10) and I checked using task manager. I felt a bit silly doing so, realizing how easy it was to see the memory usage. Anyway: In passive state, i.e. browsing the base folder, it's at something like 300 Mbyte (or less - don't remember the figure. A bit high but nothing alarming. When opening my scribe it quickly raises to slightly below 1.7 Gbyte. Once I edit something the memory usage rises and when it hits 1.8 it just stops working. But I found something: If I save when it approaches that magic crash limit, it frees some memory for me and I can continue working a bit.
Highly inefficient, of course, but at least I can make some progress.
Is the newest version any better? I'm currently on 2.3.5-12
If you are having issues with specific scribes it's always best to log a support ticket via http://help.sparkol.com/support/tickets, save the problem scribe to the online cloud folder and let us know what it's called. We can then take a look and give you some advice.
All of what Mike has said here is sound advice though and if that doesn't solve your issue please raise a support ticket and one of the team can take a closer look for you