After raising tickets that nevet got answered (!) - I am trying another way by starting a new topic.
In development I have inserted "no hand" with moving an element and it looks good BUT everytime I publish my videoscribe I get on display a hand with an eraser. I have tried everything : remove the element, add it again, cahnge the type of hand..Please can someone help me with it? Obviously I cannot rely on the sparkol hotline that keeps ignoring my request - what a low level of professionnalism (#19072)....
A very angry and disappointed customer from switzerland.
Thank you for your answer!I really appreciate.
Of yourse I was not expecting an answer outside business hours, the ticket I was talking about was opened 8 days ago.
Lydie, Mike's correct here looks like you are using v2.3.0. Download the latest version and you should be fine - https://my.sparkol.com/download
As I said when I replied to your ticket yesterday it appears you may have inadvertently closed it shortly after opening it so we never saw it. Sorry about the delays though and hope you get this working