I'm trying to log into VideoScribe and I'm being told that I'm already logged in on a different computer. How can I rectify this issue. I need to work on my project!
1 person has this question
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Mike Metcalf
On
Wed, 20 Apr, 2016 at 2:07 AM
If you are logged in on another computer, log out of videoscribe on that computer. If someone else is logged into your account on another computer, you can't login. if you shut down your computer or put it to sleep while logged in, or if you lost connection, you may have to wait for about 5 minutes before you can login again.
There might be other scenarios...
Barry Radford
On
Wed, 20 Apr, 2016 at 10:28 AM
Derek, I will log you out of the database from this end now. Barry
A
Adam Higgins
On
Fri, 29 Jul, 2016 at 4:03 AM
Hi, the same thing is happening to me. It is saying I am logged in to another computer but I'm not. I have restarted my computer, unplugged in, deleted browsing history etc. and it still isn't working. Any help would be greatly appreciated.
Thanks.
Barry Radford
On
Fri, 29 Jul, 2016 at 4:17 PM
Just manually kicked you out Adam so give it another try
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Jeannette Sweigart
On
Thu, 27 Oct, 2016 at 3:13 PM
I had to "end task" to get it to shut down. Now it says I am already logged in. Can you kick me out so that I can get in?
Matthew Cook
On
Fri, 28 Oct, 2016 at 9:59 AM
You should be able to log in again now Jeannette.
R
Roshan Raykar
On
Tue, 23 Jun, 2020 at 2:10 PM
Someone manually log out at the admin end and help me log in asap please
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Mike Metcalf
On
Tue, 23 Jun, 2020 at 5:23 PM
It may be faster to raise a ticket if you need help from customer support.
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Jasmine Zhang
On
Sun, 28 Feb, 2021 at 9:05 PM
I have the same issue can someone help me
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Mike Metcalf
On
Sun, 28 Feb, 2021 at 10:59 PM
I believe that customer support works monday through friday during UK business hours.
You should probably raise a ticket. In the meantime, try restarting your computer.
Mike (videoscribe user)
C
Chris Machado
On
Wed, 17 Mar, 2021 at 5:41 AM
Hi Matthew, Barry,
I'm having the same issue. Was in the middle of a project and got kicked out, then I couldn't log back in as it said I'm logged in on another device. I've only installed the program on my one computer, and have only logged in from that terminal.
Why is this happening and how can I prevent it from happening again?
Also, can I be allowed back in to my project ASAP please?
Best,
Chris
Hayley Young
On
Wed, 17 Mar, 2021 at 9:35 AM
Admin
You'll need to raise a ticket if you still can't log in.
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Jacky Fung
On
Wed, 22 Sep, 2021 at 1:32 AM
i can't log in to my account, same issue, say that my account was login with different device, plz help!
M
Maddison Blogg
On
Wed, 22 Sep, 2021 at 10:20 AM
Hi,
I am having the same problem whilst attempting to complete a university assignment.
Would you be able to manually kick me out. Thank you!
I'm trying to log into VideoScribe and I'm being told that I'm already logged in on a different computer. How can I rectify this issue. I need to work on my project!
1 person has this question
If someone else is logged into your account on another computer, you can't login.
if you shut down your computer or put it to sleep while logged in, or if you lost connection, you may have to wait for about 5 minutes before you can login again.
There might be other scenarios...
Derek, I will log you out of the database from this end now. Barry
Hi, the same thing is happening to me. It is saying I am logged in to another computer but I'm not. I have restarted my computer, unplugged in, deleted browsing history etc. and it still isn't working. Any help would be greatly appreciated.
Thanks.
Just manually kicked you out Adam so give it another try
I had to "end task" to get it to shut down. Now it says I am already logged in. Can you kick me out so that I can get in?
You should be able to log in again now Jeannette.
Someone manually log out at the admin end and help me log in asap please
It may be faster to raise a ticket if you need help from customer support.
I have the same issue can someone help me
I believe that customer support works monday through friday during UK business hours.
You should probably raise a ticket. In the meantime, try restarting your computer.
Mike (videoscribe user)
Hi Matthew, Barry,
I'm having the same issue. Was in the middle of a project and got kicked out, then I couldn't log back in as it said I'm logged in on another device. I've only installed the program on my one computer, and have only logged in from that terminal.
Why is this happening and how can I prevent it from happening again?
Also, can I be allowed back in to my project ASAP please?
Best,
Chris
You'll need to raise a ticket if you still can't log in.
i can't log in to my account, same issue, say that my account was login with different device, plz help!
Hi,
I am having the same problem whilst attempting to complete a university assignment.
Would you be able to manually kick me out. Thank you!