Pictures aren't loading

I'm trying to use the online pictures, however it isn't allowing me to! 

Heya - We have a really helpful page that should help with your problem. 

Library images will not preview or load

Hey, I did that now whenever I log in it it takes me to a blank white page? 

Is this the first time you've installed and used videoscribe?

Did it ever work correctly?

Updating Adobe Air might fix the white screen problem. Or uninstalling and reinstalling videoscribe.

-Mike (videoscribe user)

 

Carly, are you still having problems or did Mike's suggestion of updating Adobe Air and reinstalling resolve this for you?