I just need a one time access

  • I just need to access it one more time since my free trial ended but I wasn't able to show it to my teacher since it would not allow me to upload it on YouTube (I tried twice). All I'm asking for is to be able to go on it one more time, please help. 

    1 person has this question
  • I have just given you 24 hours access so you can log-in and show your teacher. With regards the upload you can publish to YouTube, Facebook or PowerPoint on the Free Trial. I will post some useful links below on how to do these things so you can check against what you have done. Also some common issues and fixes.


    How to share your scribe - video

    Common issues with YouTube

    Common issues with Facebook


    Also please bear in mind that the upload is a 3 stage process, first you sign in, then video is made and finally your video is uploaded. If you press the X at any point this will cancel the upload. You will see a "Congratulations, your video has been uploaded" when it's uploaded. Only click the ticks, if you click a X it stops the process.


    If you are still having problems after that it would be useful to know at which stage the process is failing? Are you getting as far as putting your YouTube/Facebook password in? Is it failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.

  • I have the exact same problem, I made my video and can't show my teacher because my free trial ran out. All I need is a one time access to upload it. please help.

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